massago

You must complete the COVID screening questions and Health history form before your appointment time (or a cancellation fee may be applied).

COVID screening questions

You must complete the COVID screening questions and Health history form before your appointment time (or a cancellation fee may be applied).

Health History Form

Information needed by your RMT, who is required to keep patient records. If you’ve done this within the last year, you don’t need to do it again unless your health status has changed.

TELUS Health eClaims Information

A one-time ask that takes about 5 minutes. Just a few questions about your insurance coverage that we require for direct billing.

If we don’t receive the forms prior to your appointment time, your booking will be cancelled and you will be charged a $50 cancellation fee . RMTs cannot provide treatment to anyone with signs and symptoms of COVID-19, regardless of the reason for treatment.

Please have a towel, 2 sheets and a pillowcase ready for your appointment. If you are at a hotel, ask the front desk for sheets if the concierge hasn’t already taken care of it.

Please greet your therapist wearing a mask,

Your therapist may arrive a few minutes early to set up and sanitize according to COVID-19 protocols. Among other steps, they will disinfect the face cradle and use a disposable face cradle cover for your protection.

After setting up, they will leave the room to wash their hands, forearms and elbows in your restroom. This will give you time to make yourself comfortable underneath the top sheet on the massage table. Feel free to wear shorts or undergarments if you prefer.

If you need to cancel, you can do so through the app, or contact help@massago.ca for assistance. Charges may apply. Please review our cancellation policy.

Your credit card will be charged immediately after the service is complete. If your massage is covered by your health insurance plan, you can submit a claim using the details on your receipt, which will be provided by your therapist after your treatment.

Original Email Text

Make sure you complete the COVID-19 Disclosure Form no later than 4 hours before your appointment. If this is your first massage with us, please remember to also complete the secure Health History Form. If booking a same-day service, complete both forms right away. If we don’t receive the forms prior to your appointment time, your booking will be cancelled and you will be charged a $50 cancellation fee . RMTs cannot provide treatment to anyone with signs and symptoms of COVID-19, regardless of the reason for treatment.

Please have a towel, 2 sheets and a pillowcase ready for your appointment. If you are at a hotel, ask the front desk for sheets if the concierge hasn’t already taken care of it.

Please greet your therapist wearing a mask, and keep your mask on for the duration of the appointment. Your therapist will also be wearing a mask.

Your therapist may arrive a few minutes early to set up and sanitize according to COVID-19 protocols. Among other steps, they will disinfect the face cradle and use a disposable face cradle cover for your protection.

After setting up, they will leave the room to wash their hands, forearms and elbows in your restroom. This will give you time to make yourself comfortable underneath the top sheet on the massage table. Feel free to wear shorts or undergarments if you prefer.
If you need to cancel, you can do so through the app, or contact help@massago.ca for assistance. Charges may apply. Please review our cancellation policy.

Your credit card will be charged immediately after the service is complete. If your massage is covered by your health insurance plan, you can submit a claim using the details on your receipt, which will be provided by your therapist after your treatment.

Enjoy your Massage!