TELUS eClaims RMT FAQs

Seamlessly access TELUS eClaims directly from Massago and submit insurance claims electronically on behalf of your clients.

Top Frequently Asked Questions

eClaims is a web-based system where healthcare providers can submit claims online on behalf of their patients. The portal is accessible via the internet and offers eligible extended healthcare providers the convenience of capturing and submitting electronic claims to their patient’s insurance company at their point-of-sale.

You can register for eClaims at telushealth.co/eclaims. TELUS Health will then provide you with all of the login information needed to access the eClaims portal. Once you have logged in to the portal and set up your profile, you can use the same login credentials to access eClaims via the mobile app. Simply download the app from the Apple or Android stores.
The service allows you to submit claims or estimates (predetermination of benefits) on behalf of your patients at the point of care. Depending on the insurer’s offering, the submission could adjudicate automatically, with confirmation on coverage, types of expenses claimed and provider eligibility. In that case, you will immediately receive a notice of the result of the transaction to share with the patient.

You can register for the eClaims service from the TELUS Health eClaims registration site. Once you are registered, you can use it from the mobile app, web portal or from an integration in a participating practice management software.

Following registration, processing time may take between one and three weeks depending on the complexity of the validation and the information you have provided. Once your application has been processed, you will receive an email confirming your registration including your user login(s) which you can use for both the web portal and the eClaims mobile app.

Massago Inc.
26-2 Orchard Heights Blvd.
Aurora, ON L4G 3W3
info@massago.ca
Phone: 416-640-2431

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