Wellness FAQs

Get answers to your questions.

Massago is Canada’s original and most popular mobile app for on-demand massage therapy – connecting massage therapists with clients who want the convenience of receiving treatment in their home or office. While our app came on the scene in 2016, the people behind it have been working in the massage business for over 20 years.  Click for more information

We tilt the split in favour of our therapists. You can earn approximately $60 + tip per hour depending on where you’re located.

In our busiest urban markets like downtown Toronto, where parking and traffic congestion can make it harder for you to get to appointments, we charge premium pricing to make it worth your while. And during extra busy times when surge pricing may come into effect… you guessed it… you get paid more.

From time to time, Massago may send out promotional offers to clients. Massago will cover the full cost of any promotion. You will always receive the full rate.

No. The benefit of working with Massago is that you can choose the appointments that work best with your schedule and location. You will never be asked to be “on call” for Massago. If you want to receive appointment requests, keep the app open on your mobile phone. If you don’t, just close the app.

Massago currently operates in urban centres across Ontario and Alberta, with plans to expand across Canada. If we are not currently in your city, we encourage you to register now to expedite our expansion into new markets. We need a large network of great therapists to make Massago work!

afety has always been, and will continue to be a major consideration for us. Massago is one of a few companies in Canada utilizing an app-based identity verification tool. To register as a Massago user, the client is required to take a picture of a government-issued identification (license, passport, etc.). This information is sent to a third party to confirm that the ID is valid. If there is any doubt, the registration will not proceed.

We’ve also built a feature into the app that will automatically notify us if you haven’t ended your appointment, which will prompt us to immediately check in with you.

Tipping is optional, but encouraged. At the end of each service, the client is prompted to add a tip. They can choose from suggested amounts – 15%, 18% or 20% – or input any other amount they want. 

What if I work somewhere else?

Most therapists will use Massago as a supplement to their existing job. It’s a great way to earn additional income and build clientele.

As a Massago therapist, you are self employed and choose the hours that work best for you. Massago operates from 8:00 a.m. to 10:00 p.m., 7 days a week, 365 days a year.

No, however you will be required to purchase a starter kit from us so that you can perform treatments on our menu. The kit will consist of a few easy to carry items and a branded T-Shirt that can be reordered at any time. The pricing will be at cost and a payment plan is available.

Yes. Appointments are managed entirely through the Massago app, which works with most Android and iOS operating systems. 

Your payment, including any tip, is processed automatically at the end of the treatment. The transfer is completed within 3-6 business days. To get you set up in our system, we’ll ask you to provide your bank account details.

You accept the appointments you want and pass on any you don’t. The app automatically offers the appointment to therapists who are geographically closest to the appointment location. If there is no therapist locally who wants to take the appointment, the app will then notify therapists further away.

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